Good letting agents will:-
- Belong to the National Approved Lettings Scheme.
- Clearly show you all the costs you would incur throughout a tenancy period, on one page of A4, including an hourly charge for any work they carry out that is not included in their fees.
- Have fully trained staff.
- Be able to access a legal company on your behalf with any tenant/landlord queries.
- Ensure your statements are clear and that there are no ‘hidden’ charges that appear.
- Send clear and accurate statements on a monthly basis.
- Look after tenant issues without asking you to solve the problem.
- Ensure the rent goes into your bank account 5-10 days after they receive it. Not charge excessively on costs and disbursements, for example EPCs, maintenance work, and tenancy deposit protection.
- Understand the importance of accurate inventories and carefully co-ordinated check in and check-out procedures
